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Terms and Conditions

Please note that these terms and conditions apply to our wellbeing store only. Please be assured that your privacy when receiving psychological services will be discussed according to your personal circumstances and preferences, and we will obtain your formal consent to collect information, prior to commencing support with our psychologists.

Terms and Conditions

Price of goods
The total price of goods/services being purchased through Scope Clinical and Educational Services includes all applicable taxes. Shipping fees are provided at checkout and are a flat rate of $9.95.

Transaction currency
The total price of goods/services being purchased through Scope Clinical and Educational Services is in Australian Dollars (AUD). Scope Clinical and Educational Services sells and ships in Australia only.

Shipping
Scope Clinical and Educational Services will ship all online orders within Australia for a flat rate fee of $9.95. Please note that we do not ship to Post Office (PO) Boxes.

Your order will be packaged within 48 hours once payment is received and you should allow 7-10 business days for delivery.

Contact information
You are welcome to contact Scope Clinical and Educational Services via phone: (07) 3162 8448, email: admin@scaes.com.au or the contact form on our contact page if you have any concerns about your order.

Purchase transactions will appear on your card statement/bill under the name of Scope Clinical and Educational Services Pty Ltd.

Refund Policy
We aim to ensure that our customers are happy with the items purchased from our online store. If you are not happy with your purchase, you are able to return the goods to us within 14 days of receipt. A full refund or exchange will be issued using your original payment method.

Refunds will not include original postage costs. The return of goods due to cancellation of order or change of mind will be at the purchaser’s expense.
All returns MUST include the manufacturer’s original packaging. Returned items must be sent back with original wrapping unopened, in a saleable condition. Please note that by saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included.
This does not apply to defective or faulty products. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.

Please contact us to discuss the issue with a defective or faulty product and arrange for its return and repair or replacement.

Information Security Policy
All card information is captured on a Hosted Payment Page and stored in a PCI-DSS compliant environment.

Privacy Policy

We Respect Your Privacy
1.1. Scope Clinical and Educational Services respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

1.2. “Personal information” is information we hold which is identifiable as being about you.

Collection of personal information
2.1. Scope Clinical and Educational Services will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, feedback, information about your personal or business affairs, your content or email preference, surveys and/or promotions, financial or credit card information or communication with our customer support team.

2.3. Additionally, we may collect any other information you provide while interacting with us.

How we collect your personal information
3.1. Scope Clinical and Educational Services collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

Use of your personal information
4.1. Scope Clinical and Educational Services may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

4.2. Scope Clinical and Educational Services may contact you by a variety of measures including, but not limited to telephone, email, sms or post.

Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Scope Clinical and Educational Services, https://www.scaes.com.au, its customers or third parties.

5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Security of your personal information

6.1. Scope Clinical and Educational Services is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@scaes.com.au.

7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 24 Oxford Street, Bulimba, QLD 4171 Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to Privacy Policy
9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

Website
10.1. When you come to our website (https://www.scaes.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

10.2. We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

10.3. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

10.4. Our website may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Scope Clinical and Educational Services is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

Reach Out

24 Oxford Street
Bulimba
QLD 4171
P: (07) 3162 8448
F: (07) 3161 9138

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